Talented, graphic and web design professional with proven expertise in creating and maintaining websites, portals and knowledge repositories within diverse organizations from Big 5 Consulting to retail outlets.  Trusted business partner; skilled at building relationships and collaborating with clients to understand needs and provide a user-friendly web experience with easy-to-use navigation and attractive graphics, while ensuring complete customer satisfaction.  Experienced knowledge management professional; accomplished in establishing and executing Internet and Intranet best practices and developing and implementing corporate branding standards.

Areas of expertise include: 

KEY PROFESSIONAL ACHIEVEMENTS

WEB DEVELOPMENT & DESIGN / GRAPHIC DESIGN
Demonstrated skills in development and design of websites; ability to create a presence from scratch or modification of an existing presence while keeping in line with corporate standards and branding.   Skills include graphic and logo design, GUI design, website coding, QA and reporting.

• Development and design of a consulting firm website cited as, “the most viewed, most complimented and utilized in North America;” included content creation and showcased syndicated research sources.  Streamlined design leveraging an innovative cross-reference grid allowed for seamless end user experience. Built automated functions to handle requests for frequently referenced research utilizing web-based request forms and automated email scripts.
• Created and maintained a WIN Center Portal, showcasing pursuit-related resources and information, including secondary and syndicated research and integrated competitive intelligence findings
• Developed and designed e-Learning modules using articulate, while serving as the administrator of both the Global and North American Learning Websites
• Administered, created and modified SharePoint templates/sites to various specifications and project needs, in addition to providing ad hoc support
• Established web-based stationary and invitation business, including design and development of retail website, creation of proprietary invitation design templates, and marketing and promotional campaigns and associated materials. Deployed eCommerce platform, to include implementing shopping cart and affiliate scripts.

Knowledge Management
Key player in the development of KM standards, continuous process improvement for North American arm of global consulting firm

• Manager of KLM Support (Knowledge Management  Learning, Methods): managed personnel, cross-training team to build versatility across all group functions; streamlined functions to eliminate repetitive actions using web-based request forms and automated response scripts; maintained staff budget.
• Worked with Knowledge Managers (KMs) to create customized web spaces; provided training around web development and standards for site maintain them while providing ongoing support.
• Administrator of Global Knowledge Repository; which included deploying document approvals and filters, bug/issue reporting and server testing.  

• Vendor management portfolio: ensured receipt of relevant secondary and syndicated research content against existing contracts, identification of new information sources and evaluation of all sources. Created and conducted regularly scheduled training sessions on each source, maintaining budget and negotiating contracts for each source.

PROFESSIONAL WORK HISTORY

Local Invitations/Stationery Business, New Jersey - 2005 – 2011
Owner, Graphic Designer & Web Developer
Design and development of retail website, creation of proprietary invitation design templates and marketing and promotional campaigns and associated materials. Deployed eCommerce platform, to include implementing shopping cart and affiliate scripts.

CAPGEMINI, Clark, New Jersey · 2004 - 2005
Knowledge Architect / Research Specialist
Created and maintained Win Center Portal, which supported pursuits in excess of $5M, showcasing the team’s resources and industry specific research.   Created relevant content including leading competitor CI profiles.

CAP GEMINI ERNST & YOUNG, Clark, New Jersey · 2000 – 2004
Knowledge Architect / KLM Support Leader
Recognized as “KLM Expert,” providing leadership to knowledge, learning and methods support teams, streamlined and automated repetitive processes and increased scope of support to consulting business without increasing personnel.     

CAP GEMINI AMERICA, Iselin, New Jersey · 1997 – 2000
Knowledge Architect
Provided support for knowledge managers, knowledge repository administration, and the maintenance and redesign of the NA intranet site.

EDUCATION & CERTIFICATIONS

Coursework in Sciences, Fairleigh Dickinson University, Madison, New Jersey
MCSE Microsoft Certified Engineer Coursework, New Horizons, Iselin, New Jersey