Michelle Stumpf
knowledge architect, research, Learning, web developer
 

SUMMARY OF QUALIFICATIONS
    • Highly organized individual with the ability to create and administer knowledge databases
    • Exceptional ability in understanding technical qualifications of specialists with a proven track record of facilitating successful project team matches resulting in high-quality client deliverables
    • Ability to manage specialist  schedules while appropriately matching their skills to open, on-going and emergency assignments
    • Ability to establish and maintain credible working relationships with clients, building client (customer) loyalty and maintain responsive and understanding client contact.
    • Excellent working knowledge of research sites:  Gartner, Forrester, Factiva, IDC Research, Thomson Research, AMR Research, Hoovers and Standard & Poors
    • Successfully managed both the Global Learning Portal and North American Learning Portal, including creation of learning programs, troubleshooting, employee learning hour awards
    • Talented Graphic & Website designer competent in understanding needs and providing a user friendly websites with attractive graphics and easy to use navigation
    • Sharepoint Administration and Template Creation/Modification
    • Extremely motivated and comfortable in a fast-paced consulting environment
    • Exceptional use of personal computers & programs  including Microsoft Office, Dreamweaver, Photoshop,  InDesign, Outlook, Lotus Notes, Adobe Acrobat; intermediate knowledge of Macromedia Flash
    • Ability to work well individually with little instruction or guidance; also works well in a team environment.
 
Professional highlights
    • Research & Knowledge Support Center Leader
      • Managed team of several SME’s (Subject Matter Specialists), including coordination of schedules, deliverable reviews, budget and expense reviews and technical training
      • Completely designed, including all website and content creation, an innovative website and database to showcase the services available to our internal clients.  Back-end of website included tracking database and detailed information on our clients, their open issues, past history and technical profiles of all specialists.   The back-end was created to streamline our processes, many of which were still on paper.  This site was one of the most viewed, complimented and utilized in North America.
      • NA liaison between external vendors and colleagues/executives; maintained vendor relationships, updated colleagues & executives on sources and news; maintained access permissions for sources.
      • Created and conducted training classes through our online learning center.
      • Maintained budget for NA External Sources and negotiated yearly contracts with vendors.
    • Knowledge Architect/Knowledge Manager
      • Worked with other Knowledge Managers & SME’s for each area to create CHS’s (Community Homespaces) or COP’s (Communities of Practice) relevant to their areas of expertise; trained KM’s to maintain new spaces while providing on-going support.
      • Sole North American administrator for Capgemini’s global KM repository; responsibilities included but not limited to filtering information to the appropriate places, training KM’s on processes and functions of repository, technical assistance and creating new sub-repositories as necessary.
      • Administered, created & modified Sharepoint templates to each Project Manager’s specifications and project needs.
 
Work history
 

Owner/Graphic Designer & Web Developer:  June 2005 – Present
Local Invitations Business: Springfield, NJ

  • Created website, all designs and promotional materials
  • Research, installation and modification of shopping cart scripts, affiliate tracking scripts, etc.
  • Networking between several local businesses and relevant professionals.

Knowledge, Research and Learning Support Center Leader: May 2000 – May 2005
Cap Gemini Ernst & Young: Clark, NJ

  • Leader of Knowledge, Research & Learning Support Center:  managed team of SME’s (Subject Matter Specialists);   restructured center and oversaw the cross-training of SME’s to be versatile in all aspects of their roles, streamlined functions to virtually eliminate repetitive actions using web-based request forms and automated response scripts, analyzed support center request reporting, maintained budget for staff, support center & all North American External Vendors.
  • External Vendors:
    • Created and maintained website showcasing external vendors from both the Cap Gemini & Ernst & Young organizations; complete with automated request forms and responses, intuitive cross reference grid and applicable research highlights.
    • Worked as liaison between colleagues, executives and vendors to ensure that we were receiving the best possible research for the contract value; also worked as a liaison between CGE&Y and vendors during conference calls with each vendor’s analysts.
    • Identification of new sources and evaluation of all sources to ensure we were getting the most out of our budget and the research was relevant to our needs.
  • Internal Knowledge Management (KM)
    • Key player in the development of KM standards in North America and continuously improved the processes set in place.
    • Worked with KM’s & SME’s to create CHS’s or COP’s relevant to their areas of expertise; trained KM’s to maintain spaces while providing on-going support.
    • Administrator of Global Knowledge Repository; which included but was not limited to user access administration, document approvals and filters, bug/issue reporting and server testing.
    • Administrator of Global Team Rooms (Sharepoint sites) & VRooms (Virtual Team Rooms); including the creation and formatting of each room to the Project Manager’s specification.
    • Developed e-learning solutions on various subjects in addition to being the Administrator of both the Global and North America Learning Websites
  • Intranet Support
    • Managed various sub-webs of the North American Intranet site including these areas: Knowledge, Learning, Methods and office location pages.  Work included graphic & logo design, GUI design, website coding, QA and reporting.
    • Created and maintained National Proposal Web Portal which showcased the knowledge and resources of the upper-tier proposal team including competitor information, relevant competitive intelligence and specific industry research including the creation of several CI profiles for leading competitors.
  • Learning Manager
    • NA Administrator for Global Learning Portal
    • Managed North American Learning Portal including troubleshooting and employee learning hour tracking database
    • Creation of learning programs from start to finish including content creation, coding and launch

Knowledge Architect: November 1997 – May 2000
Cap Gemini: Iselin, NJ

  • Maintenance and redesign of North America intranet site
  • Administrator of US knowledge repository
  • Creation of e-learning modules and quick learning cards based on knowledge sharing and using available repositories
  • Assisted Knowledge Managers with knowledge functions including repository architecture, light research requests and technical help with their repositories and web spaces.
 
Please contact Michelle directly at michelle(at)michellestumpf.com with employment opportunities.